Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vcloud point Pvt Ltd relationship with you in relation to this website. The term we refers to the owner of the website whose registered office is 1A, New Colony, 2nd Street, Pallikaranai, Chennai – 600100, Tamilnadu, India. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without [business name]’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
“WE AS A MERCHANT SHALL BE UNDER NO LIABILITY WHATSOEVER IN RESPECT OF ANY LOSS OR DAMAGE ARISING DIRECTLY OR INDIRECTLY OUT OF THE DECLINE OF AUTHORIZATION FOR ANY TRANSACTION, ON ACCOUNT OF THE CARDHOLDER HAVING EXCEEDED THE PRESET LIMIT MUTUALLY AGREED BY US WITH OUR ACQUIRING BANK FROM TIME TO TIME”.

Warranty terms:

Standard Warranty Terms and Conditions:

Clientronix Provides 3 Years standard Warranty for both Device and Power Adapter.

Clientronix, hereby warrants that the hardware product you have purchased (Product) is free from defects in materials or workmanship under normal use during the warranty period applicable as above.

The Warranty period commences from the date of Invoice.
The sales receipt or your purchase invoice showing the date of purchase of the Product, showing the serial number and date of purchase of the Product, is the proof of the date of purchase.

Customers may be asked to furnish proof of ownership and date of purchase by showing the sales receipt/purchase invoice. This warranty extends only to the original purchaser, and is non-transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the original purchaser.

All exchanged parts and products replaced under warranty service will become the property of Clientronix. clientronix reserves the right to replace defective parts with any serviceable used parts that meet the performance specifications of new parts.

Special Note: During the RMA Replace/Repair Process, we need your prompt response for further action, in case of no-response from the customer to our 3 consecutive follow ups we’ll move this ticket/device to CSP Stage [Customer Side Pending] and we’ll wait for a maximum of 90 days for your revert else we’ll close the ticket and scrap the device.
This warranty shall be rendered null and void if :
• The Product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling or negligence after the purchase of the Product.
• The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.
• The Product is damaged as a result of connection to irregular voltage sources.
• The Product is installed, maintained, operated or use other than in accordance with the instructions provided by clientronix in relation to the Product.
• The Product is altered, modified and repaired by a party not authorized by Clientronix.
• The Product is not purchased from clientronix or through clientronix ‘s authorized distributors and resellers.
• The customer cannot provide the sales receipt or purchase invoice.
• Recovery of corrupted HDD media other than to original factory state.
• Damage to or loss of any programs, data or removable storage media. The customer is responsible for saving (backing up) any programs, data or removable storage media. The customer is advised to backup essential programs and data before allowing or sending for service.
• Parts requiring replacement due to normal wear and tear, corrosion, rust or stain, physical damages such as cracks/dents/scratches on casing and broken cable.
• Products where the model number or serial number has been removed, altered or obliterated from the product.
• The Warranty period has expired.

However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

POLICY UPDATES

We reserve the right to change or update this policy at any time by placing a prominent notice on our Site. Such changes shall be effective immediately upon posting to this Site. You can offer your views, suggestions, if any, by submitting the feedback form facilitated in Contact Us section online.

GRIEVANCE REDRESSAL

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Viswanathan M, Director, VCLOUD POINT PRIVATE LIMITED.

Viswanathan M
Director, VCLOUD POINT PRIVATE LIMITED
clientronix.in

Write to Us:

VCLOUD POINT PRIVATE LIMITED

First Floor, No.1A, New Colony 2nd Street, Pallikaranai, Chennai, Chengalpattu, Tamil Nadu, India
ZIP Code: 600100

Email: viswa@clientronix.in
Ph: +91 9840434525